Software support, resources & FAQ

Our clients are our first priority. From product support to labor compliance counsel to employee questions, you’ve come to the right place. Find answers to your questions in our FAQs, or download helpful payroll, tax or workers’ compensation forms. Still can’t find what you’re looking for? Contact us.

Forms

Need to view and download helpful forms? You’re in the right place.

Resources

All the resources you’re looking for… right at your fingertips.

Software Support

Want to learn more about our software? Are you a current user and need software support? Click below to email us or view training materials, or call us at 888.570.6180.

FAQs

Are you paid by CAPS and have a question? Check out our production employee FAQs below. Still need assistance? Call us at 888.570.4650.

You can get a copy of your W-2 by visiting our portal at https://my.castandcrew.com/. If you have any trouble accessing the site please reach out to our support team at 888.570.4650 or you can send us an email at info@capspayroll.com.

In order for us to update your name, please email us at info@capspayroll.com with the following information:

  • The first and last name we have on file
  • The last four digits of the SSN
  • Government-issued ID showing the new name
  • A phone number where you can be contacted if additional information is needed

Once we have received this information, we will update your name.

To update your address record, please visit https://my.castandcrew.com/.

You can update your W-4 information by visiting our portal at https://my.castandcrew.com/. If you have any trouble accessing the site please reach out to our Support team at 888.570.4650  or send us an email at info@capspayroll.com.

Employees should select a customized waiver form that corresponds to the payroll company under which their payroll is processed. Employees should fill in the Employee Information Section and the Employee Affirmation section, sign and date the form and submit it to info@capspayroll.com for processing. We will fill out the Employment Information section, sign and date the form and input the form into our payroll system to take effect, if valid.

Sign up for direct deposit by visiting our portal at https://my.castandcrew.com/. If you have trouble accessing the site, please reach out to our Support team at 888.570.6180 or send us an email at employeehelpdesk@castandcrew.com.

You may access your pay stubs by visiting our portal at https://my.castandcrew.com/. If you have any trouble accessing the site, please reach out to our support team at 888.570.4650 or send us an email at info@capspayroll.com.

Please send an email to info@capspayroll.com with the check information. If you don’t have any information please give us a call at 888.570.4650.

For all MPIP and contribution questions, please send an email to unioncontributions@capspayroll.com with the following information:
  1. The first and last name we have on file
  2. The last four digits of the SSN
  3. The preferred email address
  4. The title of the project
  5. The week ending dates of the project
  6. A detailed message outlining the inquiry

To check the status of your checks, you can send an email to info@capspayroll.com with dates worked and project name. If you don’t have that information, please give us a call at 888.570.4650

For garnishment questions, please send an email to garnishments@capspayroll.com.

CAPS has selected The Work Number® service from Equifax to provide automated income and employment verifications. This service is used when you apply for a loan, need a reference check, lease an apartment or any other instance where proof of employment or income is needed.

To get started, provide the following information to the person requesting proof of employment or proof of employment plus income:

  1. Access to The Work Number via the web or telephone.
  2. Employer name or code:
  • CAPS Payroll: 17679
  • CAPS Payroll Associates: 17697

The MyCast&Crew Employee portal is a one-stop-shop for all crew members to manage their personal information and access their payroll & tax related documents. Crew members that have been paid either by CAPS Payroll and/or by Cast & Crew can access their pay stubs, W-2s, federal and state W-4 forms and manage their profile information (e.g, mailing address, phone number, etc.) from their MyCast&Crew portal.

Having a single sign on location also allows Cast & Crew to provide ongoing security and functionality enhancements to all customers in one constantly improving interface.

Register with MyCast&Crew.

Watch the tutorial video.

Yes, all of your ETC data remains still the same. The only change is that you are logging into ETC through the MyCast&Crew portal. The My​Cast&Crew portal provides easier access to all the CAPS and Cast & Crew products, makes managing your personal information easier, and adds an extra layer of security for your personal information by leveraging a multi-factor authentication log in process.

CAPS and Cast & Crew, we are serious about protecting your personal information like your Social Security number, pay rate, and other private data. This new sign-on process is security that relies on more than just your password, and is similar to what most banks use to protect your sensitive information. In short, MFA is a better way to secure your account, your access to CAPS and Cast & Crew products, as well as your payroll information such as W-2s and pay stubs.

MFA offers security that relies upon additional methods, beyond just your password, to allow access to your account. It can use two or more factors to authenticate a user. In this case, MFA includes two steps to verify you are who you say you are, like your password and a code sent to your mobile phone.

Yes, MFA is an important part of the Cast & Crew commitment to security and protection of your documents and is required to access your MyCast&Crew account as of January 1, 2020. MFA adds the additional security that is necessary to protect your account against today’s sophisticated cyber threats.

Click here for step by step instructions on setting up your multi-factor authentication log in.

The materials available on this website are for informational purposes only and are not intended to and shall not constitute legal advice. The information is not warranting the accuracy, completeness or currentness. You should contact your counsel to obtain advice with respect to any particular issue or problem. This website has links to third-party websites. The links are provided as citations and aids to help you find other resources that may be applicable to you and do not represent endorsement by Cast & Crew and its associated affiliates. Cast & Crew and its associated affiliates cannot guarantee the information contained in any third-party website is current and/or accurate.